Remote Customer Service
- Empregador
- Saint Francis Health System
- Emprego
- Tempo integral
- Modelo de trabalho
- Remoto
- Local de trabalho
- Tulsa, Estados Unidos
- Detalhes da remuneração
- 25,00–35,00 USD / Hora (Bruto)
- Requisito de viagens
- Não especificado
- Início
- as agreed
- Patrocínio do empregador para trabalhar
- Não especificado
- Prazo de candidatura
- 23:59:59 UTC
Resumo do cargo
Position Overview
Saint Francis Health System is seeking a professional and customer-focused Remote Customer Service Representative to assist patients, families, and customers. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to provide friendly and efficient support in a remote environment.
Responsabilidades
Key Responsibilities
Respond to customer inquiries by phone, email, and other communication channels.
Provide accurate information and resolve routine customer questions.
Assist with appointment scheduling and customer requests as assigned.
Document customer interactions and maintain accurate records.
Escalate complex issues to the appropriate department.
Maintain confidentiality of customer and patient information.
Follow company policies and established customer-service procedures.
Work effectively with team members in a remote environment.
Requisitos
Qualifications
High school diploma or equivalent preferred.
Previous customer service, call center, healthcare, or administrative experience preferred.
Excellent verbal and written communication skills.
Strong computer and organizational skills.
Ability to multitask and work independently.
Reliable internet connection and a suitable remote-work environment.
Strong attention to detail and problem-solving abilities.
Experiência
1+ year of customer service, call center, healthcare support, or administrative experience preferred.
Experience handling customer inquiries by phone, email, or chat.
Experience using computers, email, and basic office software.
Ability to manage multiple customer requests while maintaining accuracy.
Strong communication, problem-solving, and time-management skills.
Previous remote-work experience is a plus.
Idioma de trabalho
English
Horário de trabalho
Flexible
Benefícios
Medical, Dental & Vision Insurance, Life and Long-Term Disability Insurance, Paid Time Off, Tax-Deferred Annuity 403 (b) 401 ( k ) , Tuition Assistance, Comprehensive In-House Training Program, Employee Assistance Program, Relocation Allowance (for some positions), Sign-On Bonus