Communications Agent

Open full-time Communications Agent vacancy in Washington, District of Columbia 20037. The role handles telephone switchboard operations and guest communications, including calls, messages, requests, questions and service concerns.

Responsibilities include answering and monitoring telephone lines; processing wake-up calls, call screening, do-not-disturb, call forwarding, conference calls, TDD relay calls and non-registered guest calls; recording and routing guest messages and requests; contacting the appropriate department to resolve guest needs; following up to confirm resolution; providing information about property amenities, services, hours and local points of interest; maintaining shift logs and daily memo books; notifying security of theft reports; reporting unsafe conditions; maintaining confidentiality; and using professional telephone and guest-service etiquette.

Preferred qualifications include a high school diploma or G.E.D. equivalent. No related work experience is required, no supervisory experience is required and no license or certification is required. Candidates must be able to read and verify information in different formats, communicate clearly, remain seated, standing or walking for extended periods and move objects weighing up to 10 pounds without assistance.

Work location: Washington, District of Columbia 20037, United States. Pay: $30.95 per hour. Position type: full-time. Exact shift hours are not published in the current posting. The vacancy is open. Applications through OpeningsHub are accepted via the official resume form.